Last Updated: 12th June, 2025
1. Introduction
Bitscape Digital Ltd, trading as Tradesight (“we,” “us,” or “our”), is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at tradesight.io and our services, including our online courses, Tradesight Lens Chrome extension, and other tools.
This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Contact Information
Data Controller: Bitscape Digital Ltd t/a Tradesight
Contact: [email protected]
For any privacy-related questions or to exercise your rights, please contact us at the above email address.
3. Information We Collect
3.1 Personal Information
We collect the following personal information when you register for our services:
- Full name
- Email address
- Phone number
- Payment information (processed securely through third-party payment providers)
3.2 Technical Information
We automatically collect certain technical information through cookies and similar technologies:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Referral sources
3.3 Tradesight Lens Extension
Our Tradesight Lens Chrome extension does not collect any personal data from users.
4. How We Collect Information
We collect your personal information through:
- Registration forms when you sign up for our services
- Payment forms when you subscribe to our membership plans
- Contact forms when you reach out to us
- Cookies and analytics tools for website usage data
5. How We Use Your Information
We use your personal information solely for the following purposes:
5.1 Service Provision
- Creating and managing your account
- Processing subscription payments
- Providing access to our online courses and tools
- Delivering customer support
- Sending service-related communications
5.2 Communication
- Sending you important updates about our services
- Email marketing communications (on an opt-out basis)
- Responding to your inquiries and support requests
5.3 Website Analytics
- Understanding how our website is used
- Improving our services and user experience
- Website performance monitoring
6. Legal Basis for Processing
Under GDPR, we process your personal data based on:
- Contract Performance: To provide our services and fulfill our contractual obligations
- Legitimate Interest: For website analytics and service improvement
- Consent: For marketing communications (which you can withdraw at any time)
7. Data Sharing and Third Parties
7.1 We Do Not Sell Your Data
We do not sell, trade, or otherwise transfer your personal data to third parties for their marketing purposes.
7.2 Service Providers
We may share your data with trusted third-party service providers who help us operate our business:
- Payment processors (for secure payment processing)
- Google Analytics (for website analytics)
- Email service providers (for communications)
- Social media platforms (for social media integration)
These providers are contractually bound to protect your data and use it only for the specified purposes.
7.3 Legal Requirements
We may disclose your information if required by law or to protect our rights, safety, or the safety of others.
8. Data Security
We take data security very seriously and implement appropriate technical and organizational measures to protect your personal information:
- Secure data transmission using encryption
- Regular security audits and assessments
- Access controls and authentication measures
- Secure data storage practices
- Staff training on data protection
9. Data Retention
We retain your personal data only for as long as legally permitted and necessary to provide our services. Specifically:
- Account information is retained while your account is active
- Payment information is retained as required by financial regulations
- Marketing data is retained until you opt out
- Website analytics data is retained according to our analytics provider’s policies
You can request deletion of your personal data at any time, subject to legal obligations.
10. Your Rights Under GDPR
You have the following rights regarding your personal data:
10.1 Right of Access
You can request a copy of the personal data we hold about you.
10.2 Right to Rectification
You can request correction of inaccurate or incomplete personal data.
10.3 Right to Erasure
You can request deletion of your personal data in certain circumstances.
10.4 Right to Restrict Processing
You can request that we limit how we use your personal data.
10.5 Right to Data Portability
You can request a copy of your data in a structured, machine-readable format.
10.6 Right to Object
You can object to certain types of processing, including direct marketing.
10.7 Right to Withdraw Consent
You can withdraw consent for processing based on consent at any time.
To exercise any of these rights, please contact us at [email protected].
11. Cookies and Tracking
We use cookies and similar technologies for:
- Website functionality and security
- Analytics to understand website usage
- Remembering your preferences
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
12. Email Marketing
We send marketing emails on an opt-out basis. You can:
- Unsubscribe using the link in any marketing email
- Contact us directly to opt out
- Update your communication preferences in your account settings
We do not share your email address with third parties for their marketing purposes.
13. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
14. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Updating the “Last Updated” date at the top of this policy
16. Complaints
If you have concerns about how we handle your personal data, you can:
- Contact us directly at [email protected]
- Lodge a complaint with your local data protection authority
17. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Company: Bitscape Digital Ltd t/a Tradesight
This Privacy Policy was last updated on 12th June, 2025 and is effective immediately.